phl365 ("we," "us," "our," or the "Company") is committed to protecting the privacy and personal data of every individual who visits, registers on, or interacts with the phl365 online gaming platform at phl365.net (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, sharing, and protection of your personal information.
This Policy applies to all users of the phl365 Platform, including registered account holders, visitors who browse without registering, and individuals who contact our customer support team. By accessing or using the phl365 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This Privacy Policy should be read together with our Terms & Conditions, which govern your overall use of the phl365 Platform. Capitalized terms not defined in this Policy have the meanings given to them in our Terms & Conditions.
phl365 collects personal information that is necessary to provide our gaming services, comply with legal and regulatory obligations, and deliver a safe and personalized experience to every Filipino player on our Platform. The categories of personal information we collect include:
A. Information You Provide Directly
B. Information Collected Automatically
phl365 collects your personal information through the following channels and methods:
phl365 uses the personal information we collect for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and managing your phl365 account, including authentication and access control. |
| Identity Verification | Verifying your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering laws. |
| Service Delivery | Providing access to games, processing deposits and withdrawals, and delivering the full phl365 gaming experience. |
| Fraud & Security | Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorized account access. |
| Legal Compliance | Meeting our obligations under Philippine law, PAGCOR licensing requirements, and anti-money laundering regulations. |
| Customer Support | Responding to your inquiries, resolving disputes, and improving our support services. |
| Responsible Gaming | Implementing and monitoring responsible gaming tools, self-exclusion requests, and player protection measures. |
| Marketing | Sending promotional offers, bonus notifications, and platform updates — only where you have given explicit consent. |
| Platform Improvement | Analyzing usage patterns and player behavior (in aggregated, anonymized form) to improve our games and services. |
phl365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.
Under the Philippine Data Privacy Act of 2012, phl365 processes your personal data on the following legal bases:
phl365 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom phl365 shares personal data are required to implement appropriate technical and organizational security measures and to process your data only for the specific purposes for which it was shared.
phl365 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze how our services are used. A cookie is a small text file placed on your device when you visit our Platform.
We use the following categories of cookies on the phl365 Platform:
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the phl365 Platform, including your ability to log in or access certain games.
phl365 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Legal & regulatory obligation |
| KYC / Identity Documents | 5 years after account closure | AMLA & PAGCOR requirements |
| Financial Transaction Records | 5 years from transaction date | Anti-Money Laundering Act |
| Customer Support Records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Consent documentation |
| Technical & Usage Logs | 12 months from collection | Security & fraud prevention |
Upon expiry of the applicable retention period, phl365 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Anonymized data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
phl365 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phl365. To exercise any of these rights, contact our Data Protection Officer using the details in Section 13.
The Data Privacy Act of 2012 gives you meaningful control over your personal information. Here is what you can ask phl365 to do with your data.
Request a copy of the personal data phl365 holds about you, including information on how it is being used and with whom it has been shared.
Request correction of any inaccurate, incomplete, or outdated personal data we hold about you. You can update basic account details directly in your phl365 profile.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations under AMLA and PAGCOR rules.
Object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests on grounds relating to your particular situation.
Request a copy of your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider where technically feasible.
If you believe phl365 has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
If phl365 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete all personal data collected from that individual, and take appropriate steps to prevent future access. If you are a parent or guardian and believe your child has registered on the phl365 Platform, please contact us immediately using the details in Section 13.
phl365 employs age verification measures during the registration process and reserves the right to request additional proof of age at any time. Providing false information about your age during registration is a serious violation of our Terms & Conditions and may result in permanent account termination and forfeiture of any balance.
With your consent, phl365 may send you promotional communications about our games, bonuses, seasonal fiesta promotions, and platform updates via email, SMS, or in-platform notifications. We will only send marketing communications where you have explicitly opted in to receive them.
You can opt out of marketing communications at any time by:
Please note that opting out of marketing communications does not affect transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, security alerts, and important policy updates. These service communications will continue regardless of your marketing preferences.
phl365 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how phl365 is protecting your personal information. The most current version of this Policy will always be available at phl365.net/privacy-policy.
Your continued use of the phl365 Platform after any changes to this Privacy Policy have been posted constitutes your acceptance of the updated Policy. If you do not agree with any changes, you should stop using the Platform and contact us to close your account.
phl365 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us through the following channels:
We aim to respond to all privacy-related requests within fifteen (15) business days of receipt. For complex requests, we may require up to thirty (30) days and will notify you of any extension within the initial fifteen-day period.
Beyond the legal language, here is what our privacy commitments actually mean for you as a phl365 player in the Philippines.
Every piece of data you send to phl365 — from your login credentials to your GCash deposit details — is protected by AES-256 encryption at rest and TLS 1.3 in transit. The same standard used by major Philippine banks.
phl365 has a registered Data Protection Officer on file with the National Privacy Commission of the Philippines. Your data rights are backed by a dedicated compliance officer, not just a policy document.
phl365 does not sell, rent, or trade your personal information to third-party marketers — ever. Your data is used only to operate your account, comply with Philippine law, and improve your gaming experience on our Platform.
phl365 keeps your data only as long as legally required — typically five years for financial records under the Anti-Money Laundering Act. After that, your data is securely deleted or anonymized. No indefinite storage.
In the unlikely event of a data breach affecting your personal information, phl365 will notify both the National Privacy Commission and affected players within the legally required timeframe — no hiding, no delays.
From marketing opt-outs to cookie preferences and responsible gaming limits, phl365 puts control in your hands. Update your communication preferences, request your data, or close your account — all through our support team.